FACILITIES MANAGEMENT RESOURCES
BENCHMARKING

Facilities Benchmarking is the search for industry best practices that lead to superior performance. Each month, through Facility Issues, FMLink presents a key benchmarking component showing how:

• Benchmarking is measured;
• To use and apply the data (actual data will be presented); and
• To identify best practices from the information.

March  2008

• Benchmarking Your Sustainability

January 2008

• Reprographic Services

November 2007

• Obtaining Adequate Funding for Maintenance

September 2007

• Benchmarking Your Preventive Maintenance Program

July 2007

• Benchmarking Space Utilization

May 2007

• Benchmarking Custodial Staff

March 2007

• Benchmarking Your Security Services

January 2007

• Improving Your Trouble Call Response Time

December 2006

• Benchmarking Your Energy Management Costs

November 2006

• Benchmarking The Move Process

October 2006

• Benchmarking Employee Benefits

September 2006

• Benchmarking Your Customer Satisfaction

August 2006

• Energy Consumption and Costs Rising

July 2006

• FMRT (Facility Managers Roundtable)

June 2006

• Benchmarking Your Utility Costs

May 2006

• Benchmarking Your Energy Curtailment Plans

April 2006

• Benchmarking Your Custodial Service Levels

March 2006

• Benchmarking Your Trouble Call Response Time

February 2006

• Benchmarking Your Snow Removal Program

January 2006

• Benchmarking Your Preventive Maintenance Program

December 2005

• Benchmarking Your Reprographic Costs

November 2005

• Benchmarking Your Mail Services Costs

October 2005

• Benchmarking Your Environmental Health and Safety (EH&S) Costs

September 2005

• Benchmarking Your Security Services

August 2005

• Benchmarking Your Grounds/Landscaping

July 2005

• Benchmarking Your Parking and Paving

June 2005

• Benchmarking Your Fixed Costs

May 2005

• Benchmarking Your Customer Satisfaction

April 2005

• Benchmarking Your Maintenance Costs

March 2005

• Benchmarking Your Utility Costs

February 2005

• Benchmarking the Custodial Process

January 2005

• Benchmarking the Move Process

December 2004

• Space Utilization and Best Practices

The Benchmarking Cycle

The overall benchmarking cycle is a continuous improvement process… a circle that repeats annually and allows all of the participants to gain from the experiences of others.

About Facility Issues

Most benchmarking work at Facility Issues is performed on an annual basis with companies who are trending their performance. At the present time, Facility Issues provides benchmarking services to the following groups, which represent about 550 million square feet of benchmarked space with a median facility size of 1,450,000 sq. ft.:

• Boeing
• IFMA’s Utility Council
• Facility Managers Roundtable (FMRT)
• Washington Group
• National Laboratories
• Research Facilities Benchmarking Group
• California County Facility Managers
• Chicago Regional Group
• Phoenix Regional Group

For more information, contact Facility Issues through their Web site, via e-mail to Keith McClanahan, or via phone at 800/541-7783.

Visit Facility Issues's Web site.