FACILITIES MANAGEMENT RESOURCES
MAGAZINES AND PERIODICALS

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Process standardization using six sigma

Application of the Six Sigma methodology offers an alternative. Tom McCarty, who wrote the book on Six Sigma application to the real estate industry takes us through some of the advantages.

Six Sigma was invented at Motorola Inc., as a means of measuring the quality and reliability of a process. It has evolved into a business improvement system that has taken hold at many high-performing organisations. Thomas D. McCarty, Executive Vice President, Strategic Consulting, Jones Lang LaSalle explains that a methodology that emerged from mechanised manufacturing might seem ill-adaptive to managing commercial real estate and similar service...

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