Choosing the best facilities management software is no longer just about comparing product capabilities. Organizations now evaluate platforms based on usability, innovation, analytics, and long-term vendor partnership.
IDC’s SaaS Path Survey measures these factors by asking customers to rate facilities management vendors across 18 different satisfaction metrics covering product capabilities, vendor relationship, and implementation experience.
Based on these ratings, MRI Software received the IDC 2025 SaaS Facilities Management Customer Satisfaction Award, ranking among the highest-scoring vendors in the facilities management application market.
So what do customers actually value most when choosing FM software?
Facilities management SaaS vendors are evaluated across 18 customer satisfaction metrics that measure the full experience of using and supporting the platform. The IDC SaaS Path Survey includes feedback from approximately 2,900 organizations worldwide, providing broad insight into how companies evaluate software vendors.
Buyers increasingly prioritize analytics, integration, product innovation, and vendor transparency alongside strong core functionality. These factors reflect a shift in how facilities leaders evaluate technology investments and define long-term value.
To determine the top facility management software, respondents were asked to rate dimensions related to product capabilities, vendor qualities, and implementation and adoption experience. These metrics were then plotted on a radar chart to visualize the profile of the best facilities management tools in the market.
