This “AI assistant” can help retail chains and multi-building portfolios reduce maintenance costs and save energy

by Brianna Crandall — November 3, 2021 — EcoEnergy Insights, a provider of artificial intelligence (AI) and Internet of Things (IoT) enabled services for building and equipment operations, recently announced that it has introduced the AI assistant feature for the CORTIX platform. The CORTIX platform is an AI and IoT platform helping retail chains and other multi-building portfolios reduce maintenance costs and realize significant energy savings across tens of thousands of locations. Its AI assistant showcases prescriptive recommendations in natural language in order to help facilities managers (FMs) stay ahead of maintenance and address operational problems before they occur. EnoEnergy Insights is part of Carrier Global Corporation, a leading global provider of healthy, safe, sustainable and intelligent building and cold chain solutions.

CORTIX platform AI assistant for retail maintenance

The CORTIX platform AI assistant offering recommendations for a rooftop unit. Image courtesy EcoEnergy Insights. Click image to enlarge.

The CORTIX platform collects data from multiple sources, analyzes it, acts on defined deviations autonomously and offers predictive actionable insights and prescriptive recommendations. The award-winning platform, combined with expert human analytics, has been delivering positive outcomes in comfort, maintenance and energy efficiency across multiple industries such as retail, hospitality and banking.

Traditionally, energy maintenance information is provided in dashboards filled with graphs and charts, with facility teams often becoming overwhelmed by raw data, notes the company. The AI assistant remedies this challenge, providing a single screen to view budding problems and the corrective action to be taken in natural language, so users can easily understand what needs to be done. Users simply read the recommendation and then use the platform itself to prioritize and plan actions across the retailer’s building network, which could range from a few hundred to thousands of stores. The CORTIX platform analyzes data from multiple sources, such as the equipment, weather and work done during previous technician visits.

For a leading retailer with 1,976 connected stores in North America, the CORTIX platform reportedly enabled energy savings of over 15%, while helping maintain thermal compliance above 94% in the stores and reducing maintenance costs by 16%.

Rajender Beniwal, general manager, North America, EcoEnergy Insights, stated:

The CORTIX platform AI assistant feature helps facility managers save time, effort and costs with clear prescriptive recommendations that ensure optimum equipment performance. It will alert users with accurate predictions of likely problems, advise them with data-driven recommendations to solve challenges and help them prioritize those actions. The feature will make facility management simpler and easier.

The CORTIX platform was named the “Best Predictive Analytics Platform” at the 2021 AI Breakthrough awards program earlier this year, for breaking through the market by empowering facility managers with a proven AI platform that enables them to meet their objectives.

On average, the CORTIX platform has proactively identified more than 1,600 monthly energy and operational deviations to the heating, ventilation and air-conditioning (HVAC) and lighting systems for three big-box retailers with over 4,500 combined locations in North America, increasing occupant comfort and reducing energy costs, according to the company.

Over a two-year period, the CORTIX platform has also helped reduce total maintenance visits for rooftop units (RTUs) by over 30% at 700 North American locations for a big-box retailer through proactive condition-based repair recommendations. In addition, CORTIX enabled EcoEnergy Insights to proactively identify and remotely resolve over 92% of HVAC and lighting problems for a big-box retailer with over 1,000 locations in North America.

EcoEnergy Insights announced the AI assistant last week at the Edison Electric Institute fall workshop.

For more information about the CORTIX AI assistant feature, visit the EcoEnergy Insights website.