To find quality service providers, check out IAOP’s Global Outsourcing 100 list for 2021

by Brianna Crandall — March 10, 2021 — Collaborative outsourcing association IAOP recently announced the group’s annual Global Outsourcing 100 list and the winners of its annual Global Impact Sourcing Award and Global Excellence in Outsourcing Award on the opening day of its Outsourcing World Summit (OWS21), the event that brings together hundreds of outsourcing buyers, advisors, providers and academics from around the globe to share strategies for success in today’s economy — held virtually this year.

Global Outsourcing 100 list

In its 15th year, The Global Outsourcing 100 includes leaders and rising stars as well as providers and advisors, all in one comprehensive list.

Additional sub-lists are published for service provider and advisor applicants throughout the year by IAOP through its various programs, and each company that participates receives a corporate recognition package suitable for use in their corporate offices and in their own print and electronic materials.

Debi Hamill, IAOP CEO, remarked:

Choosing the right partners is more important than ever. Companies that outsource, not only in the traditional sense but also through the wide array of ever-changing collaborative business models, are scrutinizing their providers very closely. The Global Outsourcing 100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships.

The 2021 Global Outsourcing 100 list, showcasing the best companies in each of four judging categories (Customer References, Awards & Certifications, Programs for Innovation, Corporate Social Responsibility), premieres in a special advertising section of the 2021 FORTUNE 500 issue of FORTUNE magazine. The newsstand on-sale date of this issue is May 18, 2021.

To view the 2021 Global Outsourcing 100 list, in alphabetical order, visit the IAOP website.

2021 Global Impact Sourcing Award

IAOP, together with The Rockefeller Foundation, also recently announced the winners of its 2021 Global Impact Sourcing Award (GISA). This award recognizes both buyer and provider organizations as well as influencing organizations impacting local communities by creating jobs in the BPO industry in underserved areas.

Winners were chosen in two categories and are as follows:

  • Impact Sourcing in a Provider Organization: Eclaro
  • Impact Sourcing in a Provider Organization: IndiVillage
  • Impact Sourcing in a Provider Organization: Techno Brain
  • Impact Sourcing Influencer: CareerBox

Jon Browning, IAOP CSR Committee chair and CEO of Global Mentorship Initiative, explained:

The GISA winners for 2021 were chosen from a strong field of 44 candidates and selected based on the significance of Impact Sourcing to their business model and their public commitment. Impact Sourcing has become an essential component of today’s BPO industry, and service providers recognize this is an effective means for demonstrating social responsibility.

And Hamill applauded the winning organizations “for blazing a trail, because doing well by doing good isn’t just a passing trend, it’s a paradigm shift that is changing our industry for the better.”

More details about the winners are available on the award announcement.

2021 Global Excellence in Outsourcing Award

In addition, IAOP announced that Microsoft won its 2021 Global Excellence in Outsourcing (GEO) Award, which distinguishes outsourcing professional teams at customer organizations who have advanced the field’s best practices, created innovative solutions, and delivered excellent results for their companies.

In alignment with Microsoft’s broader commitment to sustainability, its Cloud Supply Chain Sustainability Team works toward creating a world-class supply chain organization built on outstanding customer experience and supply chain excellence with innovative carbon and waste reduction strategies. The team, whose achievements Hamill said have “raised the bar for all of us,” has worked closely with its suppliers to achieve sustainability goals.

A significant contribution to carbon reduction will come not from Microsoft’s own work alone but by helping its suppliers (and their suppliers) worldwide reduce their carbon footprints.  Microsoft has taken a collaborative approach with its suppliers to tackle tough sustainability issues leveraging the power of technology and business.

To learn more, see the 2020 Environmental Sustainability Report | Microsoft CSR.