January 14, 2008—BB&T Corporation, the 14th largest financial holding company in the US, has expanded rapidly since the late 1980s by acquiring 60 community banks and thrifts, more than 85 insurance agencies, and 35 non-bank financial services companies.
The company’s Support Services Division also grew rapidly to keep up with the responsibility of managing 2,000 real estate properties comprised of more than 13.5 million square feet. As the organization grew, facility management methodologies and data sources became fragmented silos of information which resulted in many redundancies. The company chose Planon to rectify this.
In the summer of 2007, BB&T implemented its first phase of the Planon Enterprise Edition. By April 2008, all of BB&T Support Services—including facilities management and maintenance services—will be working with the Planon Solutions Portfolio. All processes related to facilities projects and planned and reactive maintenance will be supported by Planon at that time.
Employees of the bank can already submit service requests, report maintenance issues, and order products via the Planon Employee Self Service Portal. Employees can check the status of their requests and orders at any time and interact with Support Services directly through the Portal. Approximately 40 million dollars in invoices will be processed on a yearly basis by the Planon system on reactive maintenance alone. When the Lease Administration for over 1,500 locations and construction projects go into production on the Planon system this figure is expected to reach several hundred million dollars.
Integrating Planon Mobile is the next phase in BB&T’s Planon implementation. Using Planon Mobile Solutions, maintenance staff and technicians can receive and update the status of work orders, enter working hours, enter costs, and enter parts used during reactive and planned maintenance activities.
Planon is a global leader in Integrated Workplace Management Software (IWMS) with a global reach specializing in the convergence of facility management, Corporate Real Estate, Services Management and Maintenance Management disciplines. Planon currently has a customer base of greater than 1,200 clients in 14 countries. For more information, see the Planon Web site and also visit Planon on FMLink .
