A Business Process Redesign Evaluation Team in GSA’s Heartland Region combined 168 separate contracts from 94 cities and 15 states into five multi-state contracts. These contracts reinvented the way that GSA performs elevator maintenance repair, maintenance, and contract administration on 610 elevators and escalators in 168 Federal office buildings, courthouses, post offices and border stations. Some technical benefits include 24-hour service coverage for emergency callbacks, full maintenance repair responsibility, and guaranteed one-hour response service except for some remote locations. Estimated savings are $6 million over 15 years.
For more information, contact Ms. Linda Scott at (816) 823-2210 or via e-mail at linda.scott@gsa.gov.
