November 25, 2005—Itron, Inc., has provided Constellation (CNE) with its Itron Customer Care 5.0 software to help CNE’s commercial and industrial customers manage energy usage and costs more effectively.
CNE serves more than 10,000 commercial and industrial customers throughout 31 US states and three Canadian provinces. It is a leading competitive supplier of electricity, natural gas, and energy services throughout North America and operates in all deregulated retail markets where industrial customers can choose their energy provider.
“In a climate of rising fuel power prices, it is critical that businesses have a detailed and sophisticated view of how they purchase and consume energy, and to meet that need we’ve rolled out Constellation NewEnergy Online,” says Clem Palevich, president of Constellation NewEnergy. “This valuable new tool, supported by Itron’s Customer Care data repository, enables our customers to better understand their energy usage and costs so they can operate more efficiently and plan future budgets.”
Build on Itron’s Enterprise Edition (IEE) platform, Itron Customer Care software offers energy providers a “robust tool” for delivering a higher level of service and value to their large commercial and industrial accounts by putting metering-based data to work for the customer.
For instance, the software generates “what-if” cost analysis reports so energy and facility mangers using Constellation NewEnergy Online can compare various rate and demand scenarios. Proactive alerts plus automated delivery configured reports keep CNE’s customers informed about detailed energy consumption at multiple facilities.
According to Itron, its Itron Customer Care gives energy providers the means to leverage the value of metering-based data they already collect, and to create new value for this critical customer segment.
For more information, visit the Itron Web site.
