Customer Focused Workplace DesignEmployee Input Creates Best Value Workplace DesignOffice of Personnel Management, 1998

Customer Focus Best Practices

The Office of Personnel Management (OPM) Employment Services Division (ESD) recently shifted to a strictly reimbursable organization. The Space Management Team within OPM involved the Employment Services staff in redesigning their space to reduce operating costs and increase efficiencies.

By involving the ESD in the design of their new workspace, the organization was able to increase its productivity while reducing space requirements by approximately 27 percent and saving $228,000 in annual rental costs. Based on the total project cost of approximately $1.2 million, the ESD expects to payback the project for new space in just over four years.

For more information, contact Mr. Thomas Thompson at (202) 606-1616 or via e-mail at tethomps@opm.gov

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