November 24, 2003—Giving customers extended capabilities to exchange service information with their clients in real-time, Data-Basics Inc. has released a new Web Client Interface component of SAM Pro.net, which offers tools for both customer relationship management and mobile workforce use.
According to Data-Basics, a provider of Internet-based enterprise applications for the service, construction, and FM industries, the Web Client Interface gives service-related companies an edge, as their customers can go to their Web site and instantly access up-to-date information on work orders, approve quotes, and review reports. The company says that this offers customers a higher comfort level because the customers are in control of their own service activities.
Data-Basics’ client Engineering Excellence, an HVAC and FM contractor based in Cincinnati, Ohio, has successfully completed the first Web Client Interface tool implementation, which they dubbed “Intellitrak,” with customers such as Borders Books and Waldenbooks Company.
Data-Basics’ Web Client Interface is part of the SAM Pro.net suite. By integrating Web site, fax, pager, cell phone, and wireless device technologies into its e-ware products, Data-Basics says it allows companies to operate more efficiently by reducing overhead costs and improving customer satisfaction. In addition to the Web Client Interface, SAM Pro.net includes Wireless Tech, Remote Timesheet, and Interactive Voice Response (IVR) modules. For more information visit Data-Basics.
