No More Borders
European FMs gather in Amsterdam next month at EFMC2009. The highlight of the event is the presentation of European FM Awards including for the prestigious Partners Across borders category. Jane Fenwick reviews the finalists
Delivering Facilities Management services across European boundaries is challenging, but nonetheless more and more large multinationals are turning to the FM community to deliver the benefits across their European, and increasingly, global portfolios. Now in their third year the European FM Awards provide an opportunity for FM service providers and their partners to demonstrate how the benefits of consistent delivery, cost saving and customer satisfaction can be delivered in different countries, cultures, languages and expectations. Our review covers the finalists in the Partners Across Borders category. For details of the finalists in the European FM Researcher and European FM Student of the Year visit PFM’s website www.pfmmagazine.co.uk and in the Features Archive search ‘European FM Awards’.
Eurest Services with Shell International
Following a global tendering process in 2007, Eurest Services was awarded a multi £m 5-year contract to deliver intergrated FM services to Shell’s UK, offshore and European Sites — a total of 70 sites. These included global HQ offices, R&D laboratories, refineries, remote gas plants and offshore platforms across the UK, Netherlands, Belgium, France, Poland and the North Sea. Since the contract began Eurest Services has gained more regions including Nordic Offshore, DACH and the Mediterranean Cluster. The contract priorities are health, safety and the environment and these are continually monitored and measured against KPIs. Consistency of management and operation of processes across the Shell estate has been achieved through introducing standardised IT platforms and operational best practice.
Some 85 percent of services are selfperformed by Eurest Services staff, and cost effective maintenance programmes introduced by performing asset and site condition surveys. A ‘One Team’ brand promotes teamwork and innovation and breaks down corporate barriers between all onsite service providers. To date innovative ideas generated by Eurest employees have realised £2.5m of savings, in addition to targeted cost savings of 10 percent in the first year.
Johnson Controls with Cisco
Global brand, Cisco through its partnership with Johnson Controls is creating a consitent message in every one of its offices across the world. They have developed a ‘One Team’ approach that is client centric rather than geographically centric and brings consistency across 33 locations in 18 countries with a 150 strong team of trained staff. Cisco needed a partner to support its business and proactively contribute to its success through its in depth appreciation of the challenges of operating across international borders, 12 languages and 10 cultures while also increasing customer satisfaction and reducing costs. The contract started with UK, Ireland, Iberia, the Netherlands from 2000, and Italy from 2002 with the bulk of the other countries. Key achievements have been standardisation SLAs, KPIs, finance templates, etc; increased operational efficiency across the Cisco estate by 10 percent, environment improvements incuding green energy procurement for European sites; 16-17th June, Okura Hotel, Amsterdam, Netherlands Business conference in 2 parallel streams with 22 sessions and 4 plenary sessions Research symposium. In two parallel streams 10 sessions and 4 Plenary sessions Speakers from 15 countries sharing experience and best practice Supported by 33 national FM organisations and 41 FM research and educational institutions. Discounts for IFMA and EuroFM members, students and academics www.efmc2009.com reducing waste; increased mobile working and sharing best practice across the organisations.
Sodexo with Merck Sharp & Dohme
Merck Sharp & Dohme (MSD) created a global FM organization in 2007 with the goal to transition non-core services to strategic partners to drive savings, efficiencies and innovations to support the business strategy. The multi-country outsourced FM contract awarded to Sodexo covers the MSD Regional HQ in Germany, and country head offices in France, Germany, Belgium, Italy and Spain.
MSD wanted the transition not to impact on its business operations and achieve significant savings on current spend over the contract term. Applying its tried and tested methodology adapted to the contract, Sodexo ensured maximum efficiency and consistency during the roll out. It reviewed subcontractor contracts and transitioned many services to a self perform basis on each site so that the multiple number of existing suppliers were replaced with a single provider. Germany, Belgium, Italy and Spain have transitioned to Sodexo and France is ongoing. The original scope of services was reassessed and where appropriate expanded following an Innovation and Scope Workshop formed by MSD and Sodexo.
There have been high levels of interaction across countries with the central team and country site managers frequently meeting and sharing best practice, and developing a higher degree of cooperation and better service delivery alignment.
