CarrAmerica, whose portfolio includes more than 300 office properties, is using essentions InfoCentre to improve efficiency and increase service to its customers. With InfoCentre, CarrAmerica customers use a Web-based interface to initiate request workflow management, preventative maintenance and tenant communication. The technology component of InfoCentre is integrated with a 24×7 service desk, so an industry-trained customer service representative touches every issue reported through InfoCentre to ensure reliable handling of all requests.
With InfoCentre’s workflow management system, service requests are managed through a Web interface. Requests are then logged and handled based on pre-defined protocols set by CarrAmerica customers, stating the approved escalation procedures and required authorizations for each type of request. Work orders are generated, and approved vendors are dispatched to resolve issues.
CarrAmerica also uses InfoCentre to perform building, regional, or portfolio-wide queries to monitor vendor performance and accountability. InfoCentre provides an ideal platform for portfolio-wide performance and metric reporting across CarrAmerica facilities.
For additional information, contact essention.
