PBS took an in depth look at the way it has done business and how it needed to change in an era of shrinking resources. PBS focused on three aspects of its organization to improve its performance:
- Assets —ensure that every employee adds value to the business and that every employee’s career provides an opportunity to add value to their lives.
- Business—optimize the performance of the portfolio for GSA and its customers. Expand market share in profitable business services.
- Customers—partner with customers to meet their definition of success in the workplace.
The group has implemented numerous best practices throughout PBS that allow employees to work more productively. The group also analyzed its activities to ensure that the revenue PBS creates covers the cost of doing business. PBS has also undertaken an initiative to link its budget to the performance of its business units. For more information, please see the Linking Budget to Performance practice.
PBS has also placed a renewed emphasis on the customer. It has participated in the Integrated Solutions program with the Federal Supply Service and the Federal Technology Service to provide one stop shopping for GSA products and services. PBS has also used its account management program to form strategic partnerships with its customers at the national and regional level.
For more information, contact Mr. Mark Krone at (303) 236-7250 ext. 375 or via e-mail at mark.krone@gsa.gov
