March 17, 2026 — Smart building management software provider Planon has announced that Intesia Group, a leading provider of facility management (FM) services with a strong focus on the retail sector, is strengthening its ability to deliver consistent, high-quality facility services by digitally enabling and standardizing its operational and field service processes with Planon’s Facility Services Business Solution (FSBS).
Intesia’s decision aligns with its strategic initiative to modernize and harmonize its information technology (IT) landscape. The organization is prioritizing improvements in data quality, user-centered workflows, system integration, mobility, building information modeling (BIM), internet of things (IoT), and advanced analytics, which reflects its response to evolving customer expectations and external market pressures across the European FM industry.
As a service provider primarily serving retail customers in 15 countries across Europe, Intesia is addressing the growing need for scalable, standardized, and digitally supported service delivery models in the retail environment. In addition to acting as a facility management service provider for retail customers, Intesia is also a strategic partner of Schneider Electric for the consulting, rollout, and implementation of products like EcoStruxure Building Activate.
By adopting Planon FSBS, Intesia will enhance a broad range of core processes:
- Work order and ticket management, including routine, reactive and SLA-driven workflows
- Preventive maintenance, with standardized, cyclical planning and guided field execution
- Mobile operations, leveraging Planon’s Mobile Field Service App for inspections, documentation and real-time updates
- Subcontractor collaboration, supported through integrated portals, procurement configurations, and automated communication flows
- Financial process automation, including quote approvals, ERP integrations, and OCR-based invoice processing
Planon’s FSBS Accelerator, a preconfigured set of best-practice workflows aligned with Intesia’s operational needs, will reduce implementation time and support consistent adoption across countries. The platform’s open, scalable architecture and standardized business protocols enable seamless information exchange between Intesia, its clients, and subcontractors, strengthening multi-stakeholder collaboration.
Looking ahead, Intesia aims to establish a continuous end-to-end digital process — from sensors to monitoring and control of retail stores via EcoStruxure Building Activate through to the downstream operational and commercial processes managed within Planon. This integrated approach will connect building operations, service execution, and commercial workflows into a single digital backbone for retail and other customers.
Andreas Thamm, Managing Director, Intesia Group, stated:
Selecting Planon is a key milestone in advancing our digital transformation journey. Together with products like EcoStruxure Building Activate, FSBS enables us to create a connected digital chain — from location-level monitoring and control to operational service delivery and commercial processes.
Peter Ankerstjerne, CEO, Planon, remarked:
We are proud to partner with Intesia Group as they scale their digital capabilities across Europe. Our FSBS solution and Accelerator framework will provide Intesia with a future-ready operational platform that connects people, buildings, and processes, enabling automation, data-driven decision-making, and continuous service improvement.
For more information about Planon’s Facility Services Business Solution, visit Planon. Planon is a leading global provider of smart, sustainable building management software that connects buildings, people and processes. By eliminating data silos and aligning solutions into one shared information platform, Planon provides all building stakeholders with actionable and meaningful insights.
