August 18, 2003—Global Crossing has announced a program that enables enterprises to create an ongoing business continuity strategy with the flexibility of designing tailored contingency plans in the event of unforeseen network outages.
The program is designed to achieve service diversity and redundancy, backup and restoration of customers’ access to key critical voice and data applications, and provide mobility tools, such as remote access, in the event of a service interruption or crisis. Since continuous network operation is critical, the program enforces the need for strong partnerships between carrier and customer in ongoing contingency planning.
The business continuity program leverages Global Crossing’s expertise in designing integrated global network-based voice and data solutions built on a fully redundant, self-healing global network infrastructure.
Global Crossing’s business continuity solutions are supported by a global service delivery model, which includes dedicated 24/7 customer service from network operations centers (NOCs), call centers worldwide, streamlined ordering and service provisioning, and managed service capabilities that provide network monitoring and management backed by global service level agreements (SLAs).
The Global Crossing business continuity program consists of the following voice and data services: Service Diversity and Redundancy Tools and Diversity and Customer Specified Routing (DACSR).
DACSR is a private line service that allows customers to deploy redundant connectivity or specify alternative routing paths on circuit connections globally. It is ideal for customers whose business needs require continuous circuit connectivity, especially in environments threatened by outage risks from natural disasters or other disturbances, or to provide redundant routing that further ensures uninterrupted mission-critical data flow. With the option to specify routing paths, customers can avoid outage risks in a particular geographic area.
SMS Emergency ReRoute is a feature that allows the customer to create customized specifications when preparing for a crisis and take appropriate action. The customer can choose from nine plans to re-route toll-free voice traffic between two or more carriers in real time. Re-routing is performed with a toll-free call and touchtone phone using a simple command menu.
The service is ideal for large enterprises using toll-free service for mission-critical applications and redundancy, and disaster recovery requirements.
Using Global Crossing’s mobility tools, enterprise customers gain access to secure, remotely accessible tools, particularly in times when travel plans are interrupted. Global Crossing’s Remote Access Service (RAS) as well as its complete suite of audio, video and Web-based conferencing services help mobile and remote workers stay connected.
For more information, contact Global Crossing.
