February 2, 2004—Indus International, a provider of Service Delivery Management (SDM) solutions, has entered into a definitive agreement to acquire Wishbone Systems, a provider of workforce management (WFM) and optimization software. According to Indus, the acquisition will make Indus the only company offering a comprehensive suite of best-in-class customer information systems/customer relationship management (CIS/CRM), enterprise asset management (EAM), and workforce management solutions.
With the addition of Wishbone Systems, Indus’ SDM solutions will offer a comprehensive suite of applications designed to address all facets of the service supply chain, from optimized workforce management to expanded Web and wireless communication channels, to critical enterprise reporting and metrics utilities. The company’s Wishbone ServiceSuite includes innovative features that will enhance Indus’ SDM solution, including a robust workforce optimization module, a Web-based order entry and management module, a real-time graphical intelligence portal for dispatchers, interactive wireless applications, and a powerful executive dashboard.
Indus asset management solutions are used by more than 300,000 end users in more than 40 countries in industries such as facilities and property management, manufacturing, utilities, telecommunications, government, education, transportation, and consumer packaged goods. Indus customer management products and services are used by nearly 200 customers to support more than 70 million utility accounts worldwide.
