February 4, 2004—Indus International, a provider of service delivery management solutions, has announced the Indus Service Select initiative, a compilation of targeted programs designed to help clients continuously improve operations through optimal implementation and use of Indus solutions.
Indus Service Select comprises a selection of services, tools and programs addressing the full lifecycle of Indus solutions—including implementation, production and continuous business improvement programs. Offerings include comprehensive implementation programs, strategic consulting, three-tiered client service plans, hosting and outsourcing, ROI and intelligence tools, e-Learning and training solutions. Indus offers a variety of tailored or packaged services designed to help clients continuously improve their operations, achieve a faster ROI, meet their unique business challenges, create revenue-generating opportunities and ensure long-term success.
Indus Service Select programs include the following offerings:
- Global Client Services. Three levels of comprehensive Global Client Service Plans (Silver, Gold, and Platinum) deliver the full spectrum of services for managing Indus solutions, tailored to unique needs and budgets. Featured services include access to support professionals, client advocate engagement, major releases and product updates.
- Professional Services. Professional Services include rapid implementation services, as well as strategic consulting in pre-implementation assessment/selection analysis, project justification, business case support, performance benchmarking, root cause analysis and post-implementation optimization. Extended services include migration and upgrade assistance, hosting and outsourcing.
- Indus Knowledge Delivery. Indus provides a full range of knowledge delivery solutions that enable decision makers to measure, analyze and adjust their operation in real-time. Key performance indicators (KPIs) provide critical business decision-making information to the right people at the right time – at the point where action is taken. These KPIs support proactive, real-time decision making as opposed to traditional methods of waiting for data to be gathered, collated and delivered to the appropriate person.
Indus also provides education and training solutions, including off-the-shelf and customized e-Learning, as well as classroom delivery solutions. These solutions include standalone Web-based training courses and easy-to-use online classroom and job-aids called Desktop Navigators. These Desktop Navigators provide detailed step-by-step tutorials and a means to deliver business process workflow integration to communicate, implement and deliver leading work practices across an entire enterprise. Indus also provides in-depth classroom training at an Indus site worldwide or in clients’ facilities.
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