February 6, 2004—Indus International Inc., a provider of service delivery management solutions, recently announced the company has reorganized its product development and customer service divisions to support a renewed focus on customer loyalty and complement new programs offered as part of its Indus Service Select initiative.
The reorganization is designed to optimize the companys responsiveness to customer needs in the development of its industry-leading customer information systems (CIS)/customer relationship management (CRM), enterprise asset management (EAM) and workforce management (WFM) applications and services.
As part of the reorganization, Indus has combined its separate product development teams into a single organization and merged that group with the Customer Service Division to form the Global Development and Client Services (GDCS) group. Furthermore, the company has placed the responsibility for developing strategy and vision for these products into a separate and independent Product Strategy organization.
To further facilitate communication between the customer service and product development disciplines, Indus added a new group of “customer advocates” to the GDCS organization.
For more information, contact Indus International.
