March 28, 2007—Improving for a third consecutive year, business customer satisfaction with electric utility provider has reached historically high levels, according to the J.D. Power and Associates 2007 Electric Utility Business Customer Satisfaction Study released recently.
The study’s nationwide customer satisfaction index has increased considerably–from 667 points on a 1,000-point scale in 2006 to 690 in 2007.
The study is based on interviews with representatives of more than 12,900 US businesses that spend between $500 and $50,000 monthly on electricity. Overall customer satisfaction is measured through six factors: power quality and reliability, customer service, company image, billing and payment, price, and communications.
Businesses served by the largest 55 electric utilities in the United States rate their experiences better across all components in 2007, with price and communications attributes registering the largest increases.
For more information, see the Web site of J. D. Power.
