October 29, 2004—Lanmark Property Advisors, a national management service and property development corporation specializing in property management and facility services has selected Adessos Instant Mobility Platform to deliver a new mobile service management application for its field maintenance technicians.
The application, which is deployed on the HP iPAQ h6315 Pocket PC, leverages the field maintenance application framework provided by Adesso to enable end-to-end management of Lanmarks entire field maintenance service process, including scheduling and dispatching work orders, collecting service information in the field, reporting on the completion of assignments and ensuring compliance to service contracts. As a result of mobilizing its field technicians with the new application, Lanmark expects to increase the efficiency of its field service professionals, streamline operations and improve customer service.
Prior to implementing Adessos Instant Mobility Platform, Lanmark used a paper-based system to manage its field maintenance organization. The paper-based system produced data collection inefficiencies in the field, including inaccurate data capture and provided no means of aggregating data to globally assess key performance metrics.
Lanmark also had difficulty in accurately determining profitability from specific facility services. Lanmark determined that it needed to automate the management and execution of their contracted service responsibilities and move from its paper-based system to a mobile, integrated system. The new system needed to enable technicians to easily capture the completion of activities and track service parts while providing managers with instant visibility through comprehensive data analysis tools to assess field effectiveness and contract compliance.
Using the field service process framework provided in the Adesso Platform, Lanmark was able to develop its service maintenance application in 10 days and roll it out to their field technicians in less than six weeks. By equipping field technicians with an application on HP iPAQ Pocket PCs, Lanmark can more effectively dispatch their maintenance technicians while they are still in the field rather than have them return to a specific location to pick up their next assignment. Using the system, Lanmark can track the status of work-order tickets, including service orders placed by property managers, technician labor hours and costs associated with parts and supplies. The application also aids in the analysis of contracts by integrating into existing billing processes.
Adesso Instant Mobility Platform is recognized as providing the first end-to-end, no-code software solution delivering configurable, distributed, business process frameworks for implementation in areas such as Field Service, Field Sales, Field Compliance and Data Collection, and more. This allows distributed intelligence to be deployed at, or as near as possible to, the field worker in order to facilitate real-time information utility.
For more information, contact Adesso Systems.
