Following the tragic events of 9/11, there was a movement to enhance the security of commercial real estate buildings through the creation of closed-access environments. That effort principally focused on barriers, card access readers and enhanced closed-circuit television monitoring; however, property managers still wanted facilities to feel welcoming and safe and relied on their security teams to find ways to make that happen. With advances in technology and more financially palatable solutions available today, security in the commercial real estate industry has arrived at a new juncture that can satisfy these requirements.
The development of innovative security technologies greatly impacts our lives and can offer a wealth of new possibilities for each facility. Whether the building is many years old or currently being built, an integrated technology solution supported by a responsive and well-trained team of security officers can enhance any security program. An increased focus on the importance of security officer training has helped create tech-savvy officers who see the benefits of a careful mix of technology and customer service to enhance commercial real estate security and are prepared to quickly implement and use technology as part of their daily responsibilities. Advances in remote monitoring and real-time use of field devices are not replacing manpower but increasing efficiencies and reducing overall cost. The adoption of new technological platforms is helping to enhance the functionality of a security officer.
Over the last few years, property professionals have been asked to do more with less. Implementing the right technology can augment the efforts of a property’s security personnel and cut costs without exposing the building to additional risk. With what is typically a one-time, short-term financial investment, commercial real estate facilities can create a meaningful return on investment on safety and security while still taking advantage of the experience and knowledge of security officers. This is the future of securing our commercial real estate assets.
The challenge is making a wise technology investment, assessing needed adjustments and embracing changes in a way that is very transparent to your most important asset the people who work, visit and service the facility. There are several things to consider prior to investing in technology:
- What is the technology risk? Are the commercial real estate assets within the facility going to be protected as well as, or better than they are with the current security program?
- What is the cost, value and projected return on investment?
- Is the system appropriate for the facility size, individual volume and environment? There are many options to choose from, so inquire if an integrated technological system is appropriate for the building specifications.
- Are security teams able to provide training to property management and office personnel on how to operate new security technology? Training should be consistent to ensure the system is being used correctly.
It is recommended that you work with your security team so they can provide helpful insight on technology solutions. Your security provider may even partner with companies who can deliver the right solution. By partnering with a high quality technology provider who can offer many options and provide solutions based on specific facility needs, you may find there are more technology solutions and security-related products and services available than you may have thought and they may even save you money in the long run.
To avoid some of pitfalls of embracing new technologies, follow these guidelines:
Beware of closed or proprietary platforms and programs wherein you cannot own, change providers or self-manage
When looking for a technology solution, be cautious of closed or proprietary platforms. There may be problems if you want to change equipment or integrate with other systems. You should have control of the equipment and input on what equipment is to be used. If you don’t, be aware that there may be a cost involved with moving away from a proprietary system.
Vet the technologies through a trusted third party
By thoroughly vetting a solution through a trusted third party, you can help ensure a comprehensive evaluation and selection process. Your security provider can assist you with the research, demonstrations, request for proposal process and selection. Inquire with your security provider about their partnerships and ask if they can remain involved in the relationship between your facility and the solution to continue to add value and expertise to your security program.
Look to a solution that can grow or change with your needs
Technology is constantly evolving and always improving, driving commercial real estate security needs to a higher standard. Facilities need to maintain existing technology as well as innovate and create new ways of incorporating the latest advancements. Look for a technology solution that can help your facility stay on top of innovations and upgrades.
Look for the hidden costs
Be aware of costs associated with your technology solution. Expenses could include licensing fees, charges for additional platforms, software updates or even upgrades. You will want to keep up-to-date with the latest technology program so look to budget for future expenses.
Reporting costs
Sometimes there are costs associated with running a report, depending on where it comes from. Some providers charge a fee for a report if it is web-based. If this is the case, find a way to gather important reports in a timely fashion without exceeding your report budget.
Your security team needs faster and more efficient tools
It is important to report critical incidents in a timely manner to help ensure that everyone within the facility is safe. The right technology solution will make communication easier. Vet your provider to assure they are capable of giving your security team faster and more efficient tools. Security teams can improve their current security process by implementing the latest technology solutions to meet building safety and security needs.
Ease of use
A technology system that is user-friendly is key. Most field devices and technology solutions are easy to use but this is an important part of your evaluation process. Avoid a complex system and keep it simple. This will also help when it comes to training others on how to control, operate and program the system.
Utilization at multiple properties or portfolios
A technology system that is consistent across many sites or locations is important. Many systems have menus that can be standardized for the whole organization but customized for each location. Each location is unique and individual safety and security needs should be considered. With a consistent technology program at all locations, training and reporting can also be standardized.
Following these guidelines can help property professionals implement a successful security technology solution that help protect the property and reduce costs. To achieve the greatest benefits from technology solutions, these options must be integrated with a high-quality physical security program. The result is a comprehensive, progressive program that can keep pace with a facility’s changing needs.
