April 7, 2003—The Western European outsourcing and facilities management markets are in the process of a paradigm shift, with the lines between facilities management, outsourcing, and print-for-pay becoming blurred, says a recent study conducted by CAP Ventures. The study takes an in-depth look at the outsourcing and FM markets, and discusses how enterprises meet their ongoing requirements for document output management.
Four years ago, the issues and trends in the document-oriented and print-oriented facilities management market space were easily defined, says CAP Ventures, a strategic consulting firm for providers and users of business communication technologies and services. The service provider’s core expertise was generally copying, printing, or integrated print and mail offered on a contracted basis. Today, companies servicing the document output market may offer all these services, as well as document management and comprehensive business services, such as document scanning, digital and analogue document integration, document archiving, and document destruction, all under a single service contract umbrella.
To make the market even more dynamic, the players now include a wider variety of companies with roots in pure-play business process outsourcing (BPO), traditional IT services, and the traditional FM market. In addition, Web-enabled print procurement and document management companies using Web-based interfaces can build company-specific portals used by enterprise document developers to route print to appropriate print contractors as needed.
To learn more about CAP Venture’s research report, “Western European Document Outsourcing & Print Facilities Management Market Report: 2002/2003,” or to make a purchase, contact Stewart MacDonald at 781/871-9000 ext. 175.
