A new British standard for service management in information technology (IT) has been launched by the British Standards Institution. The standard—BS 15000—is aimed at both providers of IT service management services and businesses that either outsource or manage their own IT requirements. It is designed to assist specification for IT service management to ensure suppliers provide the right standard of service. The standard provides a set of inter-related management processes and is intended to form the basis of an audit of the managed service. Relationship management is addressed in this standard and is aimed at businesses that provide or require quality service.
BS 15000 complements the established DISCPD0005 code of practice and the PD0015 self-assessment workbook. Used together, BS15000 and PD0005 provide a framework for comprehensive best practice.
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