The Call Centre Association in the UK has put forth new minimum standards of practice to help improve call center working environments. Call center employees often suffer from posture and display screen problems, and must meet strict performance targets under constant surveillance. These factors often result in a stressed workforce with a high turnover rate. The new CCA standards focus on improving staff training, workplace culture, communication between staff and management, and procedures to ensure compliance with new and changing legislation.
Based on a report from workplacelaw.net
