September 5, 2001—Communication is the Key is a collection of 50 essays and articles written for Facilities Manager magazine and several regional and departmental newsletters. Author H. Val Peterson is a former president of the Association of Higher Education Facilities Officers (APPA), who worked as a facilities professional for over 30 years. Major sections include Communication is the Key, The Key to Customer Service, Key Tips for Facilities Professionals, The Key to Leadership and Change, and The Key to Survival: Humor. The publication, available from APPA is $55 ($37 for APPA members).
