October 17, 2001—A new study released by Best Practices, a benchmarking business consulting firm, reveals how the world’s leading companies develop predictive plans and adjust to accommodate fluctuating demands—providing more or less space on short notice.
“Optimizing Facilities Services: Managing Staffing, Roles and Budgets,” explores how leading facilities services organizations develop close relationships with internal customers to better understand their businesses and determine how certain changes will impact operations. For example:
- The report explains how benchmark partners analyze upcoming departmental projects, new products and future services to forecast changes in facilities needs.
- One benchmark partner details the use of its three-year facility management plan. The plan is reviewed semi-annually to ensure the company remains on track and that the plan accounts for business fluctuations.
The study contains the budgeting and staffing metrics that enable companies to perform gap analyses to assess facilities services organization performance and identify improvement opportunities. Metrics included in the study include:
- Corporate-level facilities services department budgets
- Corporate headquarters square footage per employee headcount
- Amenities provided by benchmarked facilities services organizations
- Corporate-level facilities services full-time equivalent staffing levels
- Percent of budget dedicated to outsourced activities, such as landscaping, janitorial services and building maintenance
Companies can use these metrics to determine current performance and then implement the study’s best practices to close the gaps and eclipse the competition.
For more information, contact Jon Hess at 919-403-0251 ext. 238 or Best Practices.
