June 17, 2002—A new study produced by the American Institute of Architects (AIA), “The Client Experience, 2002,” examines the client-architect relationships throughout the entire project process: genesis, focus, design, construction, and operation. The client’s desire for architect involvement and level of satisfaction at each phase are noted. The study covers government, institutional, private-sector business, real-estate development, and single-family homeowner clients. The research also pinpoints how the client’s attitudes, biases, and perceptions affect the client-architect relationship and the project-development process. A section of the study is devoted to helping architects improve these relationships.
The study is available free to AIA members. For more information, contact AIA.
