May 23, 2007—Ventyx, the leading Service Delivery Management (SDM) solution provider, today announced the next-generation Ventyx solution for field service management—Service Suite 8.0.
Ventyx Service Suite 8.0 is the first release of Service Suite following the combination of Indus and MDSI and leverages the robust Advantex enterprise workforce management platform developed by MDSI, says the company As a result, Service Suite 8.0 provides a true enterprise-wide workforce management solution that manages all types of field work, including service, maintenance, inspection, repair, trouble/outage and construction.
This new release provides key enhancements to scheduling and dispatch capabilities, broader mobile support and enhanced business intelligence.
Key new features include:
- A new Gantt chart feature in the Dispatch application. This new feature enables dispatch users to see a graphical overview of shifts worked by mobile users and the orders assigned to those shifts.
- Long duration order scheduling. The new Service Suite includes enhanced features for scheduling complex, long-duration orders, opening up the solution’s capabilities to a broader set of clients in multiple industries.
- Java phones/PDAs and mobile Web services. Service Suite can now share information with a broader set of mobile devices and applications including smart phones and PDAs with voice and data capability supported by a Java virtual machine.
- Real-time data warehouse and operations dashboard. The new Service Suite provides significant enhancements to its database, data warehouse and operations dashboard to improve the performance of the system and its users. The new operations dashboard gives even non-technical users easy access to real-time data to track and manage critical business operations.
For more information, see the Web site.
