U.S. General Services Administration, 2003
Part of PBS’s mission is providing quality workplaces to Federal agencies at best value to them and the American taxpayer. The PBS Spatial Data Initiative (SDI) team supports this mission by creating and maintaining electronic building assignment drawings of regional GSA-owned buildings and making those drawings and billing data available to regional GSA associates and customers.
The SDI team focuses on re-measuring Federal facilities to maintain accurate spatial data and establishing a system that enables this data to be shared with both internal and external GSA stakeholders. The team’s intention is to charge customers for their exact amount of space. Accurate measurement translates to accurate revenue projections. Through the SDI re-measurement process, the team evaluated the creation of regional billing data and changed it as necessary. They did this to ensure that accurate spatial data was maintained in a real time application. This cross-functional team of PBS associates evaluated the effected practices, recommended and implemented changes, educated both its customers and employees on this initiative, and provided training to support the revised business practices and new technology.
GSA has realized, to date, well over $10 million in annual revenue returns on a $1.1 million dollar investment with more revenue returns expected in the future.
Other team achievements include:
- Revenue integrity
- Access to spatial data and drawings in “3 clicks” of a mouse
- Reconciliation of data in 3 database systems
- Effectively managed customer expectations
- Increased customer confidence in billing data
- Reliable billing data for associates and customers
- Visual representation of space that matches bills
- Providing a more consistent understanding of revenue generation and the billing process
- PBS wide definitive guidance and tools to assist associates through often voluminous and contradictory information about pricing
- Billing and measurement standards
For more information, contact Ms. Ellen McCole at 215-446-4613 via e-mail at ellen.mccole@gsa.gov.
