A new online service, SupportQuestions.com, aims to help facilities managers, office administrators and financial controllers save time and money by providing unbiased answers to questions about office-support services. SupportQuestions.com will answer any question about reprographics, facsimile operations, mailroom, courier and messenger services, off-site record storage, records management and office supplies. Pop-up windows guide the user toward constructing a question with sufficient detail for a thorough answer to be delivered within 2 business days.
SupportQuestions.com does not recommend vendors or brands. Examples of replies to submitted questions include an explanation of the advantages of digital copiers, suggestions for reducing off-site records-storage costs, needs-based specifications for photocopy and facsimile equipment, and a recommendation to install an electronic chargeback system to capture and assign telephone expenses.
SupportQuestions.com is a fee-based service. Users purchase a block of time at a set price, and submit questions until purchased time has been consumed. The site offers three-, five- and eight-hour blocks. On average, each answer consumes thirty minutes of time. The first question submitted is complimentary, encouraging visitors to try the online service before purchasing time. SupportQuestions.com is a subsidiary of Mattern & Associates, which helps clients assess their office-equipment needs, develops RFP’s, negotiates purchase or lease contracts, and oversees installation and training.
