July 30, 2003—Synchronoss Technologies has introduced a suite of enterprise telecommunications cost management tools to complement its current telecom business process outsourcing for service fulfillment offering to Tier One carriers. This “dual embrace” of both parties helps strengthen the carrier/enterprise relationship by lowering costs, improving service, and maximizing ROI. Specific enterprise offerings include Web-based inventory management, invoice processing, service ordering and tracking and billing reconciliation.
With these tools, enterprises streamline the tracking of their telecom assets and better manage their overall telecom spending.
The enterprise cost management tools use the ActivationNow platform, which is currently used to deliver business process outsourcing (BPO) for service fulfillment to Synchronoss carrier customers such as AT&T Business Services, AT&T Wireless, and MCI. Synchronoss has a demonstrated track record of helping its carrier customers process orders faster with fewer errors, improving collection rates, and mining the critical order information for cost-based decision making.
According to The Aberdeen Group, a communications research firm, the average Fortune 500 company spends $116 million annually on telecom services. Furthermore they estimate that 7%-12% of that spend is in error. Such drastic overspend stems from a number of inefficiencies inherent to large-scale telecommunications management and billing practices.
Enterprises often lack a unified view of all telecommunications expenses and inventory as many employ multiple carriers across several divisions, making it difficult to accurately budget, negotiate contracts and monitor overall customer satisfaction. In addition, divisional accounting staff spend much of their time processing as opposed to reviewing invoices to reconcile billing. New carrier services, such as wireless and conference calling, also compounds the complexity of managing telecom services for both the service provider and the enterprise.
For more information, contact Synchronoss Technologies.
