December 12, 2003—Trammell Crow Savills (TCS) has successfully achieved registration to the latest ISO 9001:2000 standard, following a comprehensive review of the TCS quality management system over the past year.
The TCS Quality System has been audited independently since its original certification to the ISO standard in 1998. The overall system is audited annually, and individual operational sites are audited on a 3 year cycle.
TCS employ a dedicated Quality Manager, Jackie Wilson, who commented; “This is a real vindication of all the hard work put in by staff at all levels to improve our systems and processes. TCS is committed to ensuring that internal administration procedures are continuously monitored and improved upon. All our employees are actively encouraged to be part of these reviews, in order to improve our customer relationships and communication.”
The summary conclusion of the auditor’s report was: “A most impressive transfer from the retiring 1994 system to ISO 9001:2000.”
