August 31, 2007—Trane ranks highest among heating, ventilation and air conditioning (HVAC) manufacturers in satisfying residential and light commercial construction contractors, according to the J. D. Power and Associates/McGraw-Hill Construction 2007 HVAC-Residential and Light Commercial Contractor Satisfaction Study.
The inaugural study focuses on how residential and light commercial contractors evaluate and rate manufacturers of HVAC systems. Residential HVAC systems are defined as packaged systems weighing up to 5 tons, while light commercial packaged HVAC systems are greater than 5 tons but fewer than 25 tons.
Overall contractor satisfaction with HVAC manufacturers is based on performance in eight factors. They are (in order of importance): product; warranty and repair service; credit/billing process; delivery; ordering process; price; marketing/advertising materials; and sales representative.
Trane ranks highest with a score of 792 on a 1,000-point scale, performing particularly well in four of the seven factors: product; delivery; marketing/advertising materials; and sales representative.
The study took place in May and June, 2007, and included responses from 522 contractors evaluating HVAC manufacturers.
J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. It is a business unit of The McGraw-Hill Companies.
For more information on Trane, visit the company Web site.
