September 22, 2003—UniPress Software, a provider of Web-based service desk automation software, recently received the 2003 Users Choice Award, which recognizes excellence in CRM services and solutions providers, and is sponsored by CRMAdvocate. The Users Choice Award recognizes best-of-class customer relationship products and services based on the judgments of the people who actually use them, who were polled online by CRMAdvocate. Award winners were selected based on users’ satisfaction with the product and the impact it has on their ability to interact with customers.
FootPrints is a 100% Web-based service desk that centrally tracks, manages, and controls all types of customer issues and support requests. UniPress says it is extremely easy to use and provides a range of comprehensive features such as self-service online, two-way e-mail management, knowledge management, and powerful reporting. The software is widely used by over 1,500 organizations worldwide to automate internal and external support operations, and offers the flexibility to drive other business activities and processes, such as software development and bug tracking, IT resource tracking, and other project management initiatives.
In addition to the 2003 Users Choice Award, UniPress Software recently received the 2003 CRM Excellence Award from Customer Inter@ction Solutions for the fourth year in a row, and was also acknowledged by Gartner, Inc., as an emerging “Niche Player” in the company’s report entitled “Magic Quadrant for the IT Service Desk, 2003.” For more information visit UniPress.
