See how this CMMS/IWMS integration enables technicians to respond by voice or SMS text to work orders

by Brianna Crandall — March 9, 2020 — The Axxerion computerized maintenance management system (CMMS) / integrated workplace management system (IWMS) is now integrated with the Twilio cloud-based messaging platform to enable facilities and maintenance professionals, technicians and outside vendors to respond to work orders and effectively communicate the status of each project.


The Axxerion by Spacewell cloud-based facilities and maintenance management system is used to manage repair and maintenance as well as capital expenditure. The system can manage the workload for internal technicians as well as the work that is farmed out to service providers and vendors.

To make the technicians’ life easier, Axxerion provides a CMMS technician portal available on laptop, tablets and smart phones. This portal is designed to make it very easy for a technician to check in or check out, and to set the status of work order appropriately such as “part on order,” “work in progress,” etc. — all without needing to log in. The system recognizes an assigned technician by their ID and the ID of the work order.


Twilio is a cloud-based platform for setting up custom interactive voice response (IVR) and interactive SMS (short message service) text messages. Twilio accommodates branching logic based on the responses and provides a variety of options for setting up conditionals. It also has tools for interactive communication with other systems.

Axxerion/Twilio integration

Axxerion is now seamlessly integrated with Twilio to provide the following:

  • Interactive voice response (IVR) for technicians, vendors and service providers responding to CMMS work orders
  • Interactive SMS (short message service) text messages for responding to work orders

IVR and SMS communications are completely integrated with Axxerion workflow, which facilitates attending to any CMMS activities using a mobile device or a laptop from anywhere. All history and audit trails are recorded in the system. Approvals and email notifications work with the IVR and SMS functions.  Separately, Axxerion detects and records the global positioning system (GPS) locations for all activities in work orders.

Axxerion is highly configurable and can tailor the IVR and SMS process for each client as needed as a part of their implementation.

As the initial release of the Axxerion/Twilio integration, Public Storage is rolling out the system to more than 2,500 self-storage locations in the US.

For more information, visit the Axxerion and Twilio websites.