essention, Inc., a Seattle-based technology application service provider has introduced InfoCentre, a Web-based property and facility management solution.
InfoCentre integrates Web-based issue management, digital archiving and preventative maintenance tool with a 24×7 customer service center to provide a comprehensive building management solution.
With InfoCentre’s workflow management system, service requests submitted by building tenants are managed through an intuitive Web interface. Requests are logged and handled based on pre-defined protocols set by a customer, stating the approved escalation procedures and required authorization for each type of request. Approved vendors are dispatched to resolve issues and recorded in real-time on the Web site for access by authorized users. Because many non-traditional and emergency issues cannot be handled ideally online, InfoCentre also allows users to submit requests and issues via phone, fax, or email to the customer service desk at any time of any day.
Property managers use InfoCentre to perform real-time queries on the status of service requests to ensure vendor performance and accountability. It also provides a platform for portfolio-wide performance and metric reporting across facilities in disparate locations. InfoCentre digitally archives all facility-specific documentation, including Operations & Maintenance manuals, building drawings, and preventative maintenance scheduling and warranties for all equipment.
For more information, contact essention.
