IFMA survey ranks top ten office complaints

May 21, 2003—The International Facility Management Association (IFMA) has surveyed its members to determine the top ten office complaints. They were:

  1. Office is too cold
  2. Office is too hot
  3. Poor janitorial service
  4. Not enough conference rooms
  5. Not enough storage/filing space in workstation
  6. Poor indoor air quality
  7. No privacy in workstation/office
  8. Inadequate parking
  9. Computer problems
  10. Noise level/too noisy

When the same survey was conducted in 1997, “too cold” and “too hot” also ranked first and second respectively. This year’s survey marks the first time “noise-level” has made the top ten.

The most common complaint facility professionals report hearing from upper management is the cost of facility operations. Lack of space, the cleanliness and image of the facility, and the time required to complete construction and renovation projects were also cited.

The 2003 Corporate Facility Monitor survey, sent to 2,400 IFMA members in early May, yielded a 14.2 percent response rate. Most respondents (86 percent) manage facilities where more than one hundred employees work.