See how you can update hardware and reduce downtime for your mission-critical digital signage with this enhanced service

by Brianna Crandall — October 15, 2021 — Mvix, a provider of enterprise digital signage solutions and a BrightSign integrated partner, has launched an innovative sustainability program for mission-critical Mvix logodigital signage projects. As part of this program, Mvix will provide enhanced SLAs on implementation support, coupled with free digital signage player replacements every three years.

The Mvix/BrightSign digital signage is used in such applications as directories and infotainment in lobbies, wayfinding and sales videos in malls, patient updates and locations in hospitals, announcements and events in schools, branding and promotion in retail stories, daily specials and menus in restaurants, flight updates and wait times in airport terminals, and meeting room signs and employee communication in offices.

Targeted at enterprise-scale deployments, this initiative is intended to enable high system uptime, operational efficiency, and continuous business innovation. Aptly branded as “Signature Care,” the program is billed as a first-of-its kind for Mvix clients leveraging BrightSign digital signage players with Mvix cloud-based digital signage software.

Available throughout the U.S., Canada, and regions within Latin America, the new Signature Care program provides phone-based priority support as well as premium services: accelerated issue resolution, advanced device replacements, lifetime warranty, and free system replacements every three years.

The services are designed to reduce downtime, enhance forward compatibility with newer signage technologies, and reduce overall network maintenance costs. The goal of the hardware refresh program is to provide clients with the latest BrightSign signage players with an updated operating system. Hardware refresh ensures clients compatibility with the latest content technology and new network paradigms.

The Signature Care service will be provided as an add-on bundle with Mvix cloud software licenses for BrightSign digital signage players. Designed for high-demand projects, Signature Care provides an unlimited incident support structure with proactive (advanced replacement) media player replacements to minimize downtime.

Mike Kilian, VP of Client Relations at Mvix, stated:

By replacing the signage players every three years, we will keep our client networks up to date and synchronous with the most current, state-of-the-art technologies. All digital signage projects covered under the Signature Care program are backed by our guaranteed 36-month replacement policy. It offers an incredible value for our Enterprise clients. Digital signage network robustness and stability is key to achieving ROI for our Enterprise clients, and this program drives that outcome.

Marking its 16th anniversary this year, Mvix provides end-to-end, full-service digital signage solutions to over 18,000 clients including NASA, Sodexo, Discovery Channel, Nike and Virginia Tech, powering hundreds of screens across their campuses.

For more information about the Mvix/BrightSign partnership, visit the Mvix website.