See how Sodexo expects to enhance its global asset management services by using IBM’s latest IoT-based software

by Brianna Crandall — September 7, 2018 — Sodexo, a global provider of quality-of-life services, announced this summer that the company will harness the enhanced capabilities of IBM’s Maximo IoT-based asset management software to handle and transform its worldwide asset management function and to meet the diverse needs of a wide array of client facilities and demographics, spanning offices, hospitals, research centers, schools and factories. France-based Sodexo provides integrated services such as food services, reception, maintenance and cleaning, and facilities and equipment management.

Sodexo leverages IBM Maximo technology capabilities to create connected workplace experiences

IBM Maximo Asset Management is an asset management life-cycle and workflow process management system combined with the power of Internet-of-Things (IoT) data from people, sensors and devices to gain real-time visibility. It is a comprehensive solution for managing physical assets on a common platform. With Maximo, users can maintain all asset types, check their health in real time, and streamline global operations, from procurement to contract management — either on premises or in the cloud.

IBM Maximo provides Sodexo with real-time data analysis and optimization across 2.5 million assets, making it easier to streamline global operations. Building an asset management program around Maximo will layer further agility and flexibility into Sodexo’s existing IBM Maximo asset-management-as-a-service solution, which was implemented in 2017.

Keith Hamer, vice president, Asset Management and Engineering, Sodexo, stated:

At Sodexo, we are highly focused on the consumer journey, ensuring an optimal environment for consumers at all service touchpoints, and always looking for new ways to improve upon their quality of life through our facilities management capabilities. Through IBM Maximo, we are now able to deliver a better, connected workplace that links these advanced technologies to the everyday consumer experience, from walking in the building to going to lunch to when they leave the facility.

With a diverse set of facilities and a variety of client needs, Sodexo uses IBM Maximo to monitor and measure performance of the facilities infrastructure and environment, with a focus on overall health and well-being of individual facilities and their impact on tenants, such as air quality, temperature and lighting as well as the quality and quantity of services.

In addition, digital management enables Sodexo to build strong service touchpoints along the entire consumer journey, using the data gathered from building systems to develop stronger, more responsive and predictive solutions that, in turn, contribute to a better overall quality of life for consumers. Already, Sodexo has used that technology to determine the correlation between air quality and student performance in an education facility in China, allowing them to better monitor and manage oxygen volume within the building to improve the cognitive performance of the school’s students.

Vice President Hamer continued:

IBM Maximo is at the heart of our connected workplace program, generating and managing the workflow of Asset Management services in facilities, and is fundamental as a key element of our global integrated services program.

Bret Greenstein, global vice president of IBM Watson Internet of Things, pointed out:

Buildings generate massive amounts of data. IBM Maximo asset management is providing Sodexo with real-time visibility of what is going on within buildings, delivering valuable insights into these environments as people live and work.

For more information about Sodexo services or IBM Maximo software, visit the respective websites.