July 29, 2002—UNICCO Service Company has been selected by CarrAmerica Realty Corporation to provide integrated operating services for ten Washington, DC properties. CarrAmerica, an office property owner, developer, and operator, is a real estate investment trust (REIT) with properties in 12 key markets across the United States.
CarrAmerica selected UNICCO to provide bundled services and manage several subcontractors to give CarrAmerica managers a single point of contact for all building services. The contract is being implemented in three phases with UNICCO beginning immediately at five properties, and ultimately extending to 3.5 million square feet at five additional sites west of the White House. The first five properties are: 1700, 1717, 1730, 1747, and 1775 Pennsylvania Avenue.
UNICCO will be applying some of its latest management technology, including palmtops for automated inspections, advanced time management systems, eProcurement, and Electronic Data Interchange (EDI) electronic billing. The company will also utilize InfoCentre, a Web-based operations and issues management platform in use by CarrAmerica throughout its managed portfolio.
UNICCO will receive tenant work order requests through an 800 number or over the Internet from the CarrAmerica InfoCentre call center. UNICCO personnel will then instantly receive new work orders through their wireless handheld devices and use the same Internet-based capability to close out the work orders as soon as they are completed.
