How has the pandemic impacted the maintenance industry and CMMS use worldwide?

by Brianna Crandall — March 8, 2021 — Maintenance management software provider Upkeep recently released its State of Maintenance 2021 Report, which reveals that industry leaders are adapting to changes from the pandemic with resiliency and shifting towards technology for team collaboration.

Maintenance and reliability teams have been among the essential frontline workers at the forefront of their industries battling the Covid-19 pandemic. Thousands of professionals in maintenance and reliability across manufacturing and plants, food and beverage manufacturing, facilities management (FM), and over 17 other industries reported facing minimal financial impacts and turning to digital communication to accelerate team productivity during Covid-19.

Key findings of the report include:

  • 64% of teams reported only slight changes affecting their maintenance budgets as a result of the pandemic.
  • Software implementation success is influenced by software choice and company size. 61% of respondents who use an integrated CMMS (computerized maintenance management system) with their ERP (enterprise report planning system) report that their software is difficult to use. Additionally, larger companies found it more difficult for their teams to adopt maintenance software.
  • There is a large disconnect between the most important KPIs teams are measuring and the top challenges maintenance teams are facing. 31% of teams report their top challenges are unplanned equipment breakdowns and consistent documentation of completed work, yet 47% of respondents share the top KPI they are tracking is planned maintenance.
  • Covid-19 has accelerated the digital transformation in maintenance and reliability. 66% of participants report using a CMMS to track the status of work orders.

UpKeep CEO Ryan Chan pointed out:

Covid-19 has generated an extreme demand for certain consumer products, but created pitfalls for others. Essential products manufacturers are experiencing extreme demands. On the other hand, non-essential producers are experiencing pitfalls in demand and are pressured to cut operational costs. Growth in the industry may have slowed down, but it has not stopped amidst a global pandemic.

The second annual State of Maintenance report surveyed thousands of key maintenance and reliability decision leaders spanning over 18 industries. Across 73 countries globally, with a breadth of annual maintenance budgets between $500K and over $1 billion, the survey compiled insights from a wide range of participants. The report reveals that despite the challenges of a global pandemic, the maintenance industry adapted and pivoted in ways never before dreamed possible.

The survey also covers what matters to maintenance teams in 2021, as well as how the state of maintenance will change and continue to adapt in the future.

Chan continued:

Maintenance teams demonstrated remarkable adaptability and resilience during the Covid-19 pandemic and are going above and beyond to ensure that businesses of all sizes can continue to operate in challenging circumstances. Throughout the report, we included the voices of over 25 maintenance and reliability thought leaders alongside the data to provide additional analyses. It was important for us to provide both quantitative results and tangible insights on how to implement people-centric leadership to improve technology usage and adoption among maintenance team members.

The full State of Maintenance 2021 Report may be found on the UpKeep website.

Founded in 2014 by Ryan Chan (Forbes 30 Under 30), UpKeep was created to unlock the potential of maintenance and facilities teams by offering them the simplest and smartest way to manage their work and collaborate, all from their pocket. The top-ranked software was built to give technicians everything they need to manage their work on-the-go while empowering managers with the insights to make better decisions, faster.