June 28, 2004—Honeywell Building Solutions has been recognized by IDG’s Computerworld as a winner of its “Best Practices in Mobile & Wireless” Award Program at the recent Mobile & Wireless World 2004. The award honors organizations that have applied exemplary mobile and wireless solutions to provide strategic advantage to their enterprise.
Computerworld recognized Honeywell in the “Business Transformation” category for its use of Field Automation Service Technology (FAST) to dramatically upgrade on-site customer service. FAST leverages wireless and satellite communications to automate field service processes. Field technicians receive work orders electronically through handheld computers, streamlining the dispatching process and replacing paperwork with electronic records. FAST has reportedly reduced paper use by 93 percent and increased field service work productivity by 3,000 hours per week.
FAST was introduced in 2001 to provide concrete customer and business benefits without increasing operating costs. Integrated with Honeywell’s back-end systems for seamless operations, FAST has improved preventative maintenance tasking, data handling, and auditing processes for field management and administrators.
