January 10, 2007—NextAlarm.com has announced that it is introduced an Interactive Voice Response (IVR) system, called “V-Notify.”
With V-Notify, customers are immediately notified of any alarm signals at their home or business at the phone number of their choice by NextAlarm’s automated system, says the company. NextAlarm can even cross-connect customers with their local police, fire department or paramedics when needed.
V-Notify is a standard feature in all of NextAlarm’s service plans, except for the Free NextAlarm Notify Plan. It has two major sets of features: inbound and outbound.
With the inbound feature, customers can call a phone number from any phone. After the customer enters a customer number and PIN, NextAlarm’s voice attendant allows the customer to: hear whether the alarm system is currently armed or disarmed; put the account in “test mode” or cancel the test mode; and listen to recent alarm activity (e.g., “John disarmed system at 2:45 p.m.”).
Customers using the Alarm Broadband Network (ABN) can be connected to their alarm system so they can interact with it (i.e., arm or disarm it, listen in to a room, etc.).
With the outbound feature, the customer, using the NextAlarm.com Web site, can configure their service for NextAlarm to call them whenever any alarm activity occurs.
NextAlarm.com, The Broadband Alarm Company, provides service to thousands of homes and businesses nationwide, including those who have switched to Voice over Internet Protocol (VoIP). For more information, see the Web site.
