April 12, 2002—Remedy Web Self Service, newly launched by Peregrine Systems, is designed to help organizations reduce costs while improving customer satisfaction with “anytime, anywhere” access to information and services over the Web. It joins the global software company’s Customer Support and Service (CSS) solutions, which also includes Remedy Customer Support, Remedy Email Management System, Remedy Citizen Response, and Remedy Quality Management.
Remedy Web Serf Service is a Web-based customer interface to the Remedy Customer Support application that is quick to install and easy to adapt, according to Peregrine. It adds that its suite of Customer Support and Service applications is an integral part of Peregrine Infrastructure Management solutions, which enable companies to minimize the impact of infrastructure disruptions on their internal and external customers.
For more information, contact Peregrine.
