December 20, 2002—UNICCO Service Company, a facilities services outsourcing company, has established a business division dedicated specifically to route maintenance. The new route maintenance business unit helps multi-site businesses, such as retailers, restaurant chains, convenience stores, other commercial businesses and even remote industrial sites, such as satellite manufacturing plants and cell tower facilities, turn to a single outsourcer for all of their facilities services and maintenance needs.
Typically, in-house route maintenance operations have high costs per transaction due to wasted travel time, logistics and administrative costs, says UNICCO.
By increasing technician efficiency, UNICCO is able to free up resources to regularly perform more preventive and predictive maintenance.
Areas of support include:
- Carpentry
- Electrical
- Emergency services
- Energy monitoring
- General maintenance
- General repairs
- HVAC (heating, ventilating, air conditioning)
- Landscaping
- Lighting
- Painting
- Parking lot maintenance
- Pest control
- Plumbing
- Power washing
- Predictive & preventive maintenance
- Refrigeration
- Restaurant equipment
- Specialized equipment maintenance
- Window cleaning
UNICCOs service delivery model includes single point-of-contact field maintenance techniques and technologies. The company uses CorrigoNet (www.corrigo.com), an enterprise work order and service management application that streamlines service delivery by coordinating a real-time flow of information between customers, technicians and management.
The UNICCO implementation employs a wireless cell telephone/Internet work order system dispatched from a 24X7 call center. UNICCO also offers remote monitoring, computerized inspections and eProcurement systems to its route maintenance customers. In addition, customized reporting is available through the companys myUNICCO.com Internet portal. Single invoices cover all locations with general ledger integration through Electronic Data Interchange (EDI).
For more information, contact UNICCO.
