ABM’s turnkey EV charging network improves service, uptime and driver experience

Leading EV charging solutions provider ABM has deployed a cloud-based network, enabling an optimized charging experience with real-time system monitoring

Posted by Janet B. Stroud — November 13, 2023 —ABM, a leading provider of facility services, infrastructure solutions, parking management and electric vehicle (“EV”) charging solutions, has completed the rollout of its proprietary ABM EV Charging Network, powered by its cloud-based ABM EV OS software in collaboration with Noodoe. ABM EV charging network iconFurther elevating ABM’s comprehensive single-source EV infrastructure solutions, this network will unlock personalized customer experiences while improving EV charger uptime.

Amid a recent nationwide decline in driver satisfaction with public Level 2 charging, facility owners and operators across industries have been challenged to provide new solutions that recognize the importance of service, maintenance, and driver experience when installing and maintaining public EV chargers.

A recent report by J.D. Power indicated roughly one in five public charging attempts fail, leading to driver frustration and dissatisfaction.

To combat this trend, ABM announced the nationwide roll out of its EV Charging Network to pair with its other customized turnkey solutions for virtually every commercial application, allowing for the design and implementation of the right EV strategy. This comprehensive approach encompasses charger equipment, installation, maintenance, and upgrades, ensuring a seamless and reliable EV charging experience for both facility owners and drivers.

Mark Hawkinson, president of Technical Solutions, ABM, stated:

As America continues its path toward an electric future, intelligently connected infrastructure will be a critical enabler to keep up with the demands of a rapidly growing user-base. As one of the nation’s largest providers of custom EV solutions, including installation, management, and maintenance, we provide a unique perspective on how the EV ecosystem needs to function to better serve customers and enhance value to owners and operators.

Facility owners and operators leveraging the ABM EV Charging Network will be able customize the features offered through their chargers with integrations such as customer loyalty programs, entry badges, and parking systems. This software enables clients such as hotels or retail stores to directly connect their parking lot chargers to rewards programs, and private operators to ensure that only authorized drivers are using their chargers. The software also supports various digital payment processing options, including card, QR code, or ABM app, optimizing revenue and customer experience.

To promote improved charger uptime, chargers on the network receive 24/7 charging service delivery, monitoring, diagnostics, and recovery. Combining the network services with ABM’s expert maintenance services provides owners and operators with real-time diagnosis and rapid repair for any issues that occur over a charger’s lifetime.

The ABM EV Charging Network allows for real-time updates and enhancements to its charging stations, granting them continuous access to the latest features.

With over 30,000 chargers installed to date, ABM is expanding its solutions through this network, which can be paired with its Level 2 and 3 charging stations and hardware to meet the needs of today’s drivers. ABM’s experts provide integrated turnkey solutions, including facility review, project mapping, financing, charging equipment, installation, ongoing support, and continuous guidance. Additionally, through ABM RavenVolt’s turnkey microgrid solutions, ABM can provide energy and power resiliency.

While the majority of ABM’s installations to date have been in private commercial settings, as ABM’s public EV charging network grows across the U.S., drivers will be able to find charger locations and seamlessly charge, pay, and monitor all through the ABM EV OS app, which is now available for download on iOS and Android devices. In addition to the app, all public ABM chargers offer the straightforward “Scan, Pay, and Charge” option for an effortless user experience.

For expert answers to every EV question, see ABM’s White Paper on FMLink.