February 13, 2002—Self-styled “delivery systems integration services company” Diebold has been awarded a seven-year service outsourcing contract, worth $71m a year, by Bank of America.
The new agreement covers equipment maintenance service in the western United States, plus existing contracts previously awarded in the eastern United States.
Bank of America is the largest automated teller machine (ATM) owner in the United States. This contract covers almost 10,000 ATMs across the US plus other bank equipment.
As well as first—and second—line ATM service, Diebold will provide Bank of America with maintenance for their central site processing equipment, physical security and office equipment (excluding PCs), alarms and branch automation. Approximately 1,000 associates in Bank of Americas service organisation will be integrated into Diebolds service operation.
Diebold says its comprehensive service expertise means the bank will require fewer suppliers to service an entire branch, which in turn provides greater consistency throughout their network.
“This outsourcing agreement sets a new standard for service within the financial industry because of its breadth and scope,” said Wesley B. Vance, Diebolds chief operating officer.
—Richard Byatt
Reprinted with permission; copyright 2002 i-FM
