Peregrine Systems, Inc. has launched a new release of its flagship product, ServiceCenter 4. The solution—which enables faster mean time to value and accelerates return on investment for users—sets a next-generation standard for service support of IT assets with built-in best practice processes and out-of-box installation.
ServiceCenter’s out-of-box best practice workflow allows companies to reach a point of productivity quickly. This lowers risk, reduces overall cost and increases reliability. ServiceCenter 4 can be scaled and tailored without code changes, reducing both mean time to value and the time required to realize a return on investment.
In addition, ServiceCenter 4 adds root cause analysis capability to enhance proactive problem management. This functionality becomes a method of preventing service calls and breakdowns by identifying and properly handling the sources of problems, thereby eliminating recurring incidents.
For more information, contact Peregrine as well as their ad on FMLink.
